How can I pay?
We accept PayPal, Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express
How do I know you have received my order?
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once your order is ready to go, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.
Can I make changes to my order?
If you're quick! Sometimes your eye will catch something after you've paid (we've all been there), if you do end up seeing something else you like before your order has shipped, we can add to it. Unfortunately, we can't automate shipping to figure that out, so just send an email to firstname.lastname@example.org and we'll refund shipping immediately :)
Can I track my order?
Once you’ve received your dispatch email you can check the status of your order anytime. Only on international standard shipping will tracking not be available.
Can I cancel my order?
If your order has not shipped already, it is possible to cancel, just send us an email!
What should I do if I receive an incorrect or faulty item?
We're sorry to hear that! Hit us up within 28 days of receiving your goods via the help page contact us form with your order number, or message us via facebook/instagram with further details of your issue and a member of our Customer Care team will get on this, ASAP!
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
How much does delivery cost?
Please refer to our Delivery Rates & Delivery information for further information on delivery costs here
How long will delivery take?
Please refer to our Delivery Rates & Delivery information for further information on delivery times here
What if I’m not in when my parcel is delivered?
The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been shipped to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.
Will a signature be needed for my delivery?
If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.
Can I ship to a different address than my billing address?
Of course, who doesn't love getting something other than bills? If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
What if my parcel doesn’t arrive?
We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.
What Are Cookies
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The Cookies We Set
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Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information then you can contact us through one of our preferred contact methods.